Avaya CMS (Split Feed). SMDR/CDR data format and connection settings


This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.

DescriptionData typeColumn name
Date and timedatetimeCALL_TIME
ACDstringEXT
The number of the split number tostringSPLIT
The number of POSITIONS that are currently logged instringSTAFFED
The number of agents that are currently available in this split/skillintegerAVAILABLE
The number of agents that are currently in ACW for this split/skillintegerINACW
The number of agents that are currently doing OTHER workintegerOTHER
The number of agents that are currently in AUX work for all splits/skillsintegerINAUX
The number of agents that are currently on inbound and outbound ACD calls to this split/skillintegerONACD
The number of agents that are currently on AUXOUT calls with an ACD call on hold for this split/skillintegerONACDAUXOUT
The number of agents that are currently in AUX work or AVAILABLE with an ACD or AUXINintegerONAUXOUT
The talk time of all AUXOUTOFFCALLS not including HOLDTIMEintegerAUXOUTOFFTIME
The talk time of all AUXOUTCALLSintegerAUXOUTTIME
The length of time that split/skill ACD callers spend on holdintegerHOLDTIME
The length of time during the collection interval that agents are in AUX in this skillintegerI_AUXTIME
The length of time during the collection interval that agents were available for calls from this split/skillintegerI_AVAILTIME
The length of time during the collection interval that agents were logged inintegerI_STAFFTIME
The length of time that is spent by callers in queue or ringing before an agent answers the callintegerANSTIME
The talk time of all ACDCALLS. ACDTIME includes O_ACDTIME but does not include HOLDTIMEintegerACDTIME
The length of time that callers waited in queue and ringing at an agent's telephone before abandoning the callintegerABNTIME
The length of time that agents spend in ACW that is associated with ACDCALLSintegerACWTIME
The communication server-provided rolling average speed of answer for this split/skillintegerASA
The number of seconds that the oldest split/skill ACD call has waited in queue or ringingintegerOLDESTCALL
The number of split/skill ACD calls that are currently waiting in queueintegerINQUEUE
The number of CALLSOFFERED that are abandoned while in queue or ringing at an agent positionintegerABNCALL
The number of CALLSOFFERED calls that are answered by an agent in the split/skillintegerACDCALLS
The number of ACDCALLS that are answered by an agent within the predefined acceptable service levelintegerACCEPTABLE
The number of calls that queued to the split/skill and that completed during the intervalintegerCALLSOFFERED
The number of ACDCALLS that are transferred to another destinationintegerTRANSFERRED
The number of outbound extension calls that are placed by agents while they are in AUX or AVAILABLEintegerAUXOUTCALLS
The number of AUXOUTCALLS that are placed to a destination outside the communication serverintegerAUXOUTOFFCALLS
The number of ACDCALLS that are conferenced at least onceintegerCONFERENCE
The number of split/skill ACD calls that are placed on hold at least onceintegerHOLDCALLS
The number of split/skill ACD calls for this split/skill that are currently on hold at agent stationsintegerONHOLD
The number of calls offered to this split/skill that do not abandon and are not answered by an ACD agent for this split/skillintegerOTHERCALLS

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