Avaya Communication Manager (Customized Output Format ACM 6.3+). SMDR/CDR data format and connection settings

This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.

Configuring ACM

System parameters

  1. Type change system-parameters cdr. Press Enter.
  2. The CDR System Parameters screen appears.
  3. In the Primary Output Format field, select customized.
  4. In the CDR Date Format field, select day/month.
  5. On the page #2 define CDR fields descriptions as on the figure above.

IP services - Server mode

  1. Type display ip-services.
  2. Press Enter.
  3. Verify the settings for the CDR1 service.
  4. Enabled - Y.
  5. Reliable Protocol - N.
  6. The following suggested settings instruct the PBX to work in the TCP Server mode.
  7. Local port - 5555 (you may use any other port number above 1024. But you must specify the same port number in Advanced PBX Data Logger).
  8. Remote node - Any.
  9. Remote port - 0.

Configuring PBX Data Logger

Our software should work in the TCP client mode. It means that our software will initiate connection with the PBX and the PBX will work as a server. Add one or several PBX IP addresses here (the IP address of the Avaya CM). The port number should match the port that you have defined within the PBX (5555 in the example below).

TCP Client Mode - Avaya CM

IP services - Client mode

The PBX can also work in the TCP client mode. You may use this mode instead of the TCP server mode.

  1. Type list node-names all.
  2. Press Enter.
  3. Add a new node with the following settings.
  4. Type - IP
  5. Name - pbxlogger
  6. IP Address - (this is the IP address where Advanced PBX Data Logger is installed. The computer with the logger must have a static IP address)
  1. Type display ip-services.
  2. Press Enter.
  3. Verify or change the settings for the CDR1 service.
  4. Enabled - Y.
  5. Reliable Protocol - N.
  6. Local port - 0.
  7. Remote node - pbxlogger.
  8. Remote port - 5555.

Configuring Advanced PBX Data Logger

Advanced PBX Data Logger should be configured to the TCP server mode and listen on (see below). The port number should match the value from the SMDR settings in Avaya.

TCP Server Mode for Avaya



Avaya Communication Manager (ACM) 6.3 and higher. Customized format.

This parser is designed for the following customized format.

Customized Output Format

Data items

DescriptionData typeColumn name
Call timedatetimeCALL_TIME
Call duration (s)integerCALL_DURATION_S
Call durationdatetimeCALL_DURATION
Condition codestringCALL_TYPE
Incoming trunk codestringTRUNK
Incoming circuit IDstringFLAG4
Access code usedstringFLAG1
Outgoing circuit IDstringFLAG5
Dialed phonestringDIALED_PHONE
Caller phonestringCALLER_PHONE
Acount codestringACC
Auth codestringAUTH

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