Avaya (Customized Output Format ACM 6.0+). SMDR/CDR data format and connection settings


This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.

Avaya Communication Manager 4.X

1. Change node-name ip and add a new entry that hosts our PBX Data Logger application.
2. Change ip-services add a new entry of CDR1, and fill out the rest of the values. If you go to page three, you may need to set the "Secure" or "Reliable" option to N.
3. Change system cdr and setup the link how you want it outputted.
4. Disable the switch for "Legacy" output.

Our software does not support Reliable Session Protocol. You need to select another protocol type in your PBX

Avaya Call Manager (CM) 6 and higher. Customized format.

This parser is designed for the following customized format.

Customized Output Format

Configuring ACM

System parameters

  1. Type change system-parameters cdr. Press Enter.
  2. The CDR System Parameters screen appears.
  3. In the Primary Output Format field, select customized.
  4. In the CDR Date Format field, select day/month.
  5. On the page #2 define CDR fields descriptions as on the figure above.

IP services - Server mode

  1. Type display ip-services.
  2. Press Enter.
  3. Verify the settings for the CDR1 service.
  4. Enabled - Y.
  5. Reliable Protocol - N.
  6. The following suggested settings instruct the PBX to work in the TCP Server mode.
  7. Local port - 5555 (you may use any other port number above 1024. But you must specify the same port number in Advanced PBX Data Logger).
  8. Remote node - Any.
  9. Remote port - 0.

Configuring PBX Data Logger

Our software should work in the TCP client mode. It means that our software will initiate connection with the PBX and the PBX will work as a server. Add one or several PBX IP addresses here (the IP address of the Avaya CM). The port number should match the port that you have defined within the PBX (5555 in the example below).

TCP Client Mode - Avaya CM
5555
5555

IP services - Client mode

The PBX can also work in the TCP client mode. You may use this mode instead of the TCP server mode.

  1. Type list node-names all.
  2. Press Enter.
  3. Add a new node with the following settings.
  4. Type - IP
  5. Name - pbxlogger
  6. IP Address - 192.168.10.33 (this is the IP address where Advanced PBX Data Logger is installed. The computer with the logger must have a static IP address)
  1. Type display ip-services.
  2. Press Enter.
  3. Verify or change the settings for the CDR1 service.
  4. Enabled - Y.
  5. Reliable Protocol - N.
  6. Local port - 0.
  7. Remote node - pbxlogger.
  8. Remote port - 5555.

Configuring Advanced PBX Data Logger

Advanced PBX Data Logger should be configured to the TCP server mode and listen on 0.0.0.0:5555 (see below). The port number should match the value from the SMDR settings in Avaya.

TCP Server Mode for Avaya

5555

5555

Data items

DescriptionData typeColumn name
Call timedatetimeCALL_TIME
Call duration (s)integerCALL_DURATION_S
Condition codestringCALL_TYPE
DirectionstringDIRECTION
Access code usedstringFLAG1
Access code dialedstringFLAG2
Dialed phonestringDIALED_PHONE
Caller phonestringCALLER_PHONE
ExtensionstringEXT
Incoming trunk codestringTRUNK
Auth codestringAUTH
Incoming circuit IDstringFLAG4
Outgoing circuit IDstringFLAG5
ISDNstringFLAG7
Periodic Pulse MeteringstringPPM
Acount codestringACC
Attendant consolestringFLAG6
VDN extension numberstringVDN

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