Splicecom call logging
The following data will be logged from Splicecom Maximiser. The program can extract several data fields: Call time, Cost centre (user or department), Trunk name (B), Caller name, Caller number, On behalf of (B), Name (B), Number (B), Call duration (s), Call duration, Connected time (s), Ring duration, Account name, Account number, Connected status, Trunk (A), Informational Field (B), Original cost centre, Call Record GUID, Secondary transferred call, Transferred call GUID, Queuing time, Distributing time, Agent ringing, Call time, Dialed number (B), Outgoing call (B), Cost centre (B), Informational Field (A), Dialed number (A), Call type (A), Direction, On behalf of (A), Remote name (A), Remote name (B), Customer ID, Tariff ID, Reason code (A), Reason code (B), On behalf of number (A), On behalf of number (B).
Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.
Call log records from Splicecom Maximiser contain information about the caller phone and the dealed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.
The usual practice of Splicecom Maximiser call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.
Splicecom Maximiser call logging
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