Avaya (Customized Output Format ACM 6.0+). SMDR/CDR data format and connection settings
This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.
Avaya Communication Manager 4.X
1. Change node-name ip and add a new entry that hosts our PBX Data Logger application.
2. Change ip-services add a new entry of CDR1, and fill out the rest of the values. If you go to page three, you may need to set the "Secure" or "Reliable" option to N.
3. Change system cdr and setup the link how you want it outputted.
4. Disable the switch for "Legacy" output.
5. Our software expects date in MMDDYY format if nothing else is specified explicitly.
Our software does not support Reliable Session Protocol. You need to select another protocol type in your PBX
Avaya Call Manager (CM) 6 and higher. Customized format.
This parser is designed for the following customized format.
Configuring ACM
System parameters
Type change system-parameters cdr. Press Enter.
The CDR System Parameters screen appears.
In the Primary Output Format field, select customized.
In the CDR Date Format field, select day/month.
On the page #2 define CDR fields descriptions as on the figure above.
IP services - Client mode (Preferred)
The PBX can also work in the TCP client mode. You may use this mode instead of the TCP server mode.
Type list node-names all.
Press Enter.
Add a new node with the following settings.
Type - IP
Name - pbxlogger
IP Address - 192.168.10.33 (this is the IP address where Advanced PBX Data Logger is installed. The computer with the logger must have a static IP address)
Type display ip-services.
Press Enter.
Verify or change the settings for the CDR1 service.
Enabled - Y.
Reliable Protocol - N.
Local port - 0.
Remote node - pbxlogger.
Remote port - 5555.
IP services - Server mode
Type display ip-services.
Press Enter.
Verify the settings for the CDR1 service.
Enabled - Y.
Reliable Protocol - N.
The following suggested settings instruct the PBX to work in the TCP Server mode.
Local port - 5555 (you may use any other port number above 1024. But you must specify the same port number in Advanced PBX Data Logger).
Remote node - Any.
Remote port - 0.
Configuring PBX Data Logger as a TCP client
Our software should work in the TCP client mode. It means that our software will initiate connection with the PBX and the PBX will work as a server. Add one or several PBX IP addresses here (the IP address of the (none)). The port number should match the port that you have defined within the PBX (5555 in the example below).
1. Add a new configuration with the TCP data source (if you didn't it before).
2. Configure the TCP settings as shown below.
192.168.1.220
5555
192.168.1.220:5555
Configuring Advanced PBX Data Logger as a TCP server
Advanced PBX Data Logger should be configured to the TCP server mode and listen on 0.0.0.0:5555 (see below). The IP address 0.0.0.0 allows receiving data from all network connections on your computer. The port number should match the value from the SMDR settings in your Avaya CM.
1. Add a new configuration with the TCP data source (if you didn't it before).
2. Configure the TCP settings as shown below.
5555
5555
Selecting the correct parser for Avaya (Customized Output Format ACM 6.0+)
Avaya (Customized Output Format ACM 6.0+)
Avaya (Customized Output Format ACM 6.0+)
Data items
Description
Data type
Column name
Call time
datetime
CALL_TIME
Call duration (s)
integer
CALL_DURATION_S
Condition code
string
CALL_TYPE
Direction
string
DIRECTION
Access code used
string
FLAG1
Access code dialed
string
FLAG2
Dialed phone
string
DIALED_PHONE
Caller phone
string
CALLER_PHONE
Extension
string
EXT
Incoming trunk code
string
TRUNK
Auth code
string
AUTH
Incoming circuit ID
string
FLAG4
Outgoing circuit ID
string
FLAG5
ISDN
string
FLAG7
Periodic Pulse Metering
string
PPM
Acount code
string
ACC
Attendant console
string
FLAG6
VDN extension number
string
VDN
Interested in reports for PBX usage?
We offer the PBX Reports utility with various manual, scheduled and email reports, built-in web-server, and other features. Look here
Want PBX call logs in a database?
This is the standard feature. The logger captures exports SMDR or CDR data in real-time to your database. Follow this link
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