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Troubleshooting

Problem: The flag (1) appears in the "Color" field when the black-and-white printer is monitored.

 

Solution: It is possible to select color or black-and-white printing in the properties of some printers even though they are black-and-white. If the black-and-white printing is selected, black-and-white data is sent to the printer and the program logs it. If the default value is used, it is necessary to check the printer properties.

 


 

Problem: Everything is okay with one printer. It processes ten printers alright. When I add printers, the program stops logging after I add some printer. Maybe it is somehow related to the network load?

 

Solution: The program fails to monitor events for all printers due to the high frequency of events. It is necessary to divide printers into groups and create several configurations (the button with the green plus sign in the main window of the program). One configuration for one group. In this case, the program will create a separate thread for monitoring events occurring in each group of printers, which will speed up the program in case there are a lot of printers. You can clone the existing configuration using the drop-down menu next to the button for adding a new configuration to quickly copy the data export settings. You can also install the remote client on every workstation.

 


 

Problem: The program is installed on the server, it writes everything to the database. Printers that have shared access on a dedicated print server are monitored. It is necessary to monitor printers connected locally to an employee's computer and having no shared access. How to do it?

 

Solution: It is necessary to share the printer anyway, but you should specify the "$" character at the end of the network name. In this case, the printer will not be seen for other users, but the program will be able to monitor it. Or you can install the remote client on this computer.

 


 

Problem: The program is configured as a service and there is no program window on the desktop. When I try to run the program using the desktop shortcut, I get the message that the instance of the program is already running. How do I change the program settings?

 

Solution: Stop the Accurate Printer Monitor service from the Control Panel. Run the program using the desktop shortcut. Change the necessary settings. Close the program and start the service again.

 


 

Problem: It is impossible to get the contents of print jobs for viewing in the PDF format.

 

Solution: The following two situations are possible:

 

1. Make sure that the file #####.spl appears during printing. Where ##### is a number (for example, 00002.spl) in the print job content folder you created in the program settings. The default folder is c:\Users\All Users\Accurate Printer Monitor\spool\. If there are files that look like FP#####, follow the instruction below to disable "Spool File Pooling" on the print server and try printing again.

 

The "Spool file pooling" option is disabled by default on a print server running under Windows 2000.

 

On a print server running under Windows XP / Windows Vista / Windows 7:

 

Click the "Start" button, then click "Run", type regedit in the input field and click OK.
Find the following registry key where <printername> is the name of your printer:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\<printername>

Right-click the SpoolDirectory value in the right panel and select "Edit".
Copy the DefaultSpoolDirectory value from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers to the input field (for example, c:\windows\system32\spool\printers)
Repeat steps 2 to 4 for other printers.
Close the registry editor.
Restart the "Print Spooler" service in the Control Panel (Control Panel --> Administrative Tools --> Services)

 

On a print server running under Windows 2003 / Windows 2008:

 

Click the "Start" button, then click "Run", type regedit in the input field and click OK.
Find the following registry key where <printername> is the name of your printer: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print
Select "New" on the "Edit" menu and then select "DWORD parameter".
Type "DisableServerFilePooling" in the first input field and press ENTER.
Right-click the DisableServerFilePooling value in the right panel and select "Edit".
Type 1 in the value input field to disable "spool file pooling" and then click OK.
Close the registry editor.
Restart the "Print Spooler" service in the Control Panel (Control Panel --> Administrative Tools --> Services)

 

 

2. The program does not support the format of the current printer driver

 

In this case, the program cannot convert the print job image file into the readable PDF format. To solve this problem, try one of the following options:

 

2.1. Disable the "Enable Advanced Printing" option on the "Advanced" tab in the printer properties.

 

printermon-spool-config1

 

2.2. If variant 2.1 does not help, enable the "Enable Advanced Printing" option, but change the data type from RAW into NT EMF 1.008 in the "Print Processor" properties.

 

printermon-spool-config2

 

printermon-spool-config3

 

2.3. If variant 2.2. does not work, try using another printer driver (for example, the Postscript printer driver or the PCL printer driver), and then repeat 2.1 and 2.2.




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