BroadSoft call logging

The following data will be logged from BroadSoft BroadWorks. The program can extract several data fields: Call type, Call direction, User ID, Trunk, Start time, End time, Answer Indicator, Answer time, Call duration, Call duration (s), Ring duration, Dialed phone, Caller phone, User ID, Other Party Name, Call ID, Termination Cause, Call Category, Access Device Address, Account Code, Auth Code.

Your telephone system (or PBX, PABX) produces a packet of data (a call record) after every phone call your company or office makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call log records from BroadSoft BroadWorks contain information about the caller phone and the dealed phone, as well as extra information such as the call duration, the time of the call, and other information, such as which telephone line (trunk) was used to carry the call.

The usual practice of BroadSoft BroadWorks call logging involves capturing these call records, parsing it, and storing them in a database, and their subsequent retrieval by way of a reporting interface.

BroadSoft related

BroadSoft BroadWorks call logging

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