Avaya (Customized Output Format ACM 4.0+). SMDR/CDR data format and connection settings

This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.

Avaya Communication Manager 4.X

1. Change node-name ip and add a new entry that hosts our PBX Data Logger application.
2. Change ip-services add a new entry of CDR1, and fill out the rest of the values. If you go to page three, you may need to set the "Secure" or "Reliable" option to N.
3. Change system cdr and setup the link how you want it outputted.
4. Disable the switch for "Legacy" output.
5. Our software expects date in MMDDYY format if nothing else is specified explicitly.

Our software does not support Reliable Session Protocol. You need to select another protocol type in your PBX

Avaya Call Manager v4+. Customized format.

This parser is designed for the following customized format.

Customized Output Format

Date format

The parser expects date in MMDDYY format (month/day/year).


In the Avaya Communication Manager (ACM) world, a device on the PBX needs to be specified that the CDR stream towards the logger goes out on. this can be a 'CLAN' card (a dedicated Avaya proprietary circuit back for network connectivity) or, in newer versions of Avaya Communication Manager, it can be 'Processor Ethernet' (the network interface of the code CM server).

As it turns out, in ACM 5.2.1 SP15 and to a certain level also in ACM 6.0.1. SP5 (these were the only versions we tested it on), when using Processor Ethernet for the CDR stream, it is not stable. ACM 5.2.1 dropped it a log (every 30 or so minutes) while ACM 6.0.1 dropped it about once a day.

Moving the CDR stream to a CLAN card fixed it. In ACM 6.2, it seems to be running stable on Processor Ethernet. It seems Avaya made some improvements between ACM 5.2.1, ACM 6.0.1 and finally resolved all issue in ACM 6.2.

Selecting the correct parser for Avaya (Customized Output Format ACM 4.0+)

Parser Selection For Avaya (Customized Output Format ACM 4.0+) - SMDR/CDR call logging & accounting

Avaya (Customized Output Format ACM 4.0+)

Avaya (Customized Output Format ACM 4.0+)

Data items

DescriptionData typeColumn name
Call timedatetimeCALL_TIME
Call duration (s)integerCALL_DURATION_S
Condition codestringCALL_TYPE
Access code usedstringFLAG1
Access code dialedstringFLAG2
Dialed phonestringDIALED_PHONE
Caller phonestringCALLER_PHONE
Auth codestringAUTH
Incoming circuit IDstringFLAG4
Outgoing circuit IDstringFLAG5
Acount codestringACC
Incoming trunk codestringTRUNK

Interested in reports for PBX usage?

Our PBX Reports utility offers various manual, scheduled, and email reports, includes a built-in web server, and more. You can set up your call accounting system for Avaya (Customized Output Format ACM 4.0+). Look here

Want PBX call logs in a database?

The logger, as a standard feature, captures and exports SMDR or CDR data in real-time, sending it to your database.. Follow this link

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