Avaya Partner SMDR setup and CDR format

This page shows how to get call records out of the Avaya Partner into Advanced PBX Data Logger: the connection settings, the parser to select and the 11 fields the logger extracts for reports or a database. The settings apply to our logger; other call accounting software may expect a different configuration.

Quick facts

Item	Avaya Partner
Interface	Serial printer port or LAN, whichever the system uses for SMDR output. The record layout identifies the format.
Parser to select	Avaya Partner
Fields extracted	11
Other Avaya systems	Avaya Communication Manager, Definity and G3 CDR formats, Avaya Merlin 1030, 3070 and Magix SMDR formats

SMDR Record Type (#608)

Use this feature to specify whether all calls or outgoing calls only are to be included on call reports. Avaya Business IP PBX Telephone Systems Telephone Equipment

The date and time that appear on call reports are determined by System Date (#101) and System Time (#103).
The call report page header prints in the Display Language (#303) specified for extension 10.
If Account Code Entry (optional or forced) is used to enter an account code for a call, the account code prints on the call report. If there are entries in the Forced Account Code List (#409), only valid account codes and any other entered digits up to 16 print on the call report.
Marked System Speed Dial numbers appear on the call report as F nnn, where nnn is the Speed Dial code.
If you use Caller ID, SMDR reports include the telephone numbers of incoming calls.
Call records for incoming calls on T1 lines with Direct Inward Dialing (DID) are reported only if SMDR Record Type (#608) is set to 1=All Calls.

To identify the type of calls to include for call reporting:

Press feature +(00)+(system program)+(system program)+#608 at extension 10 or 11.
Press (Next Data) until the appropriate value appears:
All Calls (outgoing and incoming; the factory setting)
Select another procedure, or exit programming mode.

Settings from the manufacturer's documentation

Taken from Veramark - Connectivity Guide. Values are those stated in the documentation; confirm them against your firmware release.

Setting	Documented value
cable or pinout	Within 50 ft: a 355AF adapter plus two D8W-87 cords (with a Z200A short cord, EMI filter and long cord). Within 2000 ft: ADU Interface Kit 108404641, containing a 355AF adapter, an M7U-87 crossover cable, two 2169-004 female ADUs, two D8W-87 cords, a D8AM-87 ADU crossover cable, a 400B2 power adapter, a D6AP-87 modular power cord and a 2012D transformer.
cable or pinout	For runs up to 2000 feet, Veramark specifies the '108404641 ADU INTERFACE KIT' as the parts kit for wiring a Partner Plus/II/ACS (or Merlin Legend/Magix) SMDR serial output to the call-accounting PC.

Selecting the correct parser for Avaya Partner

Avaya Partner

Data items

Description	Data type	Column name
Code	string	FLAG1
Call time	datetime	CALL_TIME
Phone	string	DIALED_PHONE
Direction	string	DIRECTION
Call duration	datetime	CALL_DURATION
Call duration (s)	integer	CALL_DURATION_S
Call completion flag	string	FLAG3
Line	string	FLAG2
Extension	string	EXT
Account	string	ACC
Talk time	datetime	TALK_TIME

Sample record

As delivered by the system; phone numbers, names and public addresses are masked.

C 01/24/05 11:24        180xxxxxxxx  00:02:36   01   11                  
                                                                                                                                       
C 01/24/05 12:06        151xxxxxxxx  00:09:19   01   11                  
                                                                                                                                       
C 01/24/05 12:26         720xxxxxxx  00:00:37   01   11

Reports and a database

Once records arrive, the logger writes them to a text file or to any ODBC database in real time, or hands them to the PBX Reports utility for manual, scheduled and e-mailed reports with a built-in web server. See exporting call log data to a database for the database setup.

Related Avaya systems

Avaya MultiVantage (Unformatted Output Format ACM 4.0)
Avaya Merlin Magic
BroadSoft BroadWorks
Cadcom 3600
Avaya Communication Manager, Definity and G3 CDR formats
Avaya Merlin 1030, 3070 and Magix SMDR formats
All supported PBX systems

Note: Products and companies mentioned here are used only for definition and identification purposes and can be trademarks and/or registered trademarks of the respective companies.