Nortel Norstar Standard SMDR setup and CDR format

This page shows how to get call records out of the Nortel Norstar Standard into Advanced PBX Data Logger: the connection settings, the parser to select and the 16 fields the logger extracts for reports or a database. The settings apply to our logger; other call accounting software may expect a different configuration.

Quick facts

Station Message Detail Recording 6 (SMDR6)

The Station Message Detail Recording 6 (SMDR6) is a unit that connects to your Norstar Key System Unit (KSU) to record call activity. Each time a telephone call is made to or from your company, the information about the call is recorded. When the call is completed, information about the call is printed out in Call Records

Programming SMDR6

To access the SMDR6 Administration menu press [Feature] [9] [*] [2]. The display shows: SMDR6 Admin. Then configure following options as:

• Printer: 38400 (press [CHANGE] to set new baudrate)
• Format: SL-1 or SL-1 CLID (press [SHOW] then [CHANGE])
• Report: All (output info about all calls)
• Language: English
• Access codes: leave unchanged
• Feature: F999

Note: If you use M7100/M7208 telephones for programming SMDR6 use following buttons as:

• [*] - NEXT
• [O] - SHOW
• [#] - CHANGE

Errors

When you use the FEATURE 9 * 2 code you may see some error messages:
INACTIVE FEATURE. That error message indicates that there is a problem with the connection between the phone system and the SMDR6 box. That connection is made using a standard RJ11 telephone cord (the same type of cord you would use to plug a telephone).
PRINTER PROBLEM. This error appears if connection between the SMDR6 unit and a computer is broken or our software is not active. Please, verify the following: cable (you need a straight serial cable, not a NULL cable), a COM port number, baud rate, launch our software on your computer.

Configuring PBX Logger

COM port settings

Set communication parameters:

• Baud rate: 38400
• Data bits: 8
• Parity: None
• Stop bits: 1
• Hardware flow control: enable all options

Modules

Module -> Query Parse Filter -> Parser -> [Nortel Norstar SL-1] or [Nortel Norstar SL-1 CLID]

Settings from the manufacturer's documentation

Taken from Norstar - smdr. Values are those stated in the documentation; confirm them against your firmware release.

Selecting the correct parser for Nortel Norstar Standard

Nortel Norstar Standard

Nortel Norstar Standard

Data items

Sample record

As delivered by the system; phone numbers, names and public addresses are masked.

<2012/04/16 03:54:19.734>*041612 035150 0250    9988    630xxxxxxx       NAME       SYST U A
<2012/04/16 03:54:49.296>*041612 035220 0250    2429    630xxxxxxx       NAME       SYST U T
<2012/04/16 03:55:14.452>--------   04/16/12   03:51:35   LINE = 0023   STN = 2298
           BC = SPEECH
           PRI SERVICE      PUBLIC
00:00:00   OUTGOING CALL
           DIGITS DIALED    163xxxxxxxxxxxx
00:00:55   CALL RELEASED
*041612 035245 0250    2429    630xxxxxxx       NAME       SYST U R
--------   04/16/12   03:51:50   LINE = 0250   STN = 9988
           CALLING NUMBER   630xxxxxxx
           NAME             NAME       SYST
           UNKNOWN
           DNIS NUMBER      9988
           BC = SPEECH
00:00:00   INCOMING CALL    RINGING 0:01
           LINE = 0001
00:00:08   HOLD
00:00:30   TRANSFERRED
--------   04/16/12   03:52:20   LINE = 0250   STN = 2429
00:00:00   FROM TRANSFER
00:00:00   UNHOLD
00:00:25   CALL RELEASED
<2012/04/16 08:02:21.073>*041612 075952 0250    9988    630xxxxxxx       UNKNOWN         U A
<2012/04/16 08:03:59.571>*041612 080130 0250    9988    630xxxxxxx       UNKNOWN         U R

Reports and a database

Once records arrive, the logger writes them to a text file or to any ODBC database in real time, or hands them to the PBX Reports utility for manual, scheduled and e-mailed reports with a built-in web server. See exporting call log data to a database for the database setup.

Related Nortel systems

Note: Products and companies mentioned here are used only for definition and identification purposes and can be trademarks and/or registered trademarks of the respective companies.