Rolm 9751 (ACD ANS REPORT). SMDR/CDR data format and connection settings

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Rolm 9751 (ACD ANS REPORT)

Rolm 9751 (ACD ANS REPORT)

Data items

DescriptionData typeColumn name
Call timedatetimeCALL_TIME
Call timedatetimeCALL_TIME2
Number of calls answeredintegerFLAG1
Number of calls answeredintegerFLAG2
Calls answered within 10 secondsintegerFLAG3
Calls answered within 20 secondsintegerFLAG4
Calls answered within 30 secondsintegerFLAG5
Calls answered within 40 secondsintegerFLAG6
Calls answered within 50 secondsintegerFLAG7
Calls answered within 60 secondsintegerFLAG8

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