Rolm 9751 (ACD ANS REPORT) SMDR setup and CDR format

This page shows how to get call records out of the Rolm 9751 (ACD ANS REPORT) into Advanced PBX Data Logger: the connection settings, the parser to select and the 10 fields the logger extracts for reports or a database. The settings apply to our logger; other call accounting software may expect a different configuration.

Quick facts

Item	Rolm 9751 (ACD ANS REPORT)
Interface	Serial printer port or LAN, whichever the system uses for SMDR output. The record layout identifies the format.
Parser to select	Rolm 9751 (ACD ANS REPORT)
Fields extracted	10
Other Rolm systems	Siemens Hicom, HiPath variants and Rolm CDR formats

Selecting the correct parser for Rolm 9751 (ACD ANS REPORT)

Rolm 9751 (ACD ANS REPORT)

Data items

Description	Data type	Column name
Call time	datetime	CALL_TIME
Call time	datetime	CALL_TIME2
Number of calls answered	integer	FLAG1
Number of calls answered	integer	FLAG2
Calls answered within 10 seconds	integer	FLAG3
Calls answered within 20 seconds	integer	FLAG4
Calls answered within 30 seconds	integer	FLAG5
Calls answered within 40 seconds	integer	FLAG6
Calls answered within 50 seconds	integer	FLAG7
Calls answered within 60 seconds	integer	FLAG8

Sample record

As delivered by the system; phone numbers, names and public addresses are masked.

02  09/11/14  09:55  0:14.6  ----10-  1215     187xxxxxxxx                   9     T0012                                30         

01  09/11/14  10:09  0:00.9  -------  T0001                                        3109                                 00         

02  09/11/14  09:13  0:57.4  ----10-  1286     187xxxxxxxx                   9     T0004                                30

Reports and a database

Once records arrive, the logger writes them to a text file or to any ODBC database in real time, or hands them to the PBX Reports utility for manual, scheduled and e-mailed reports with a built-in web server. See exporting call log data to a database for the database setup.

Related Rolm systems

Ribbon SBC (RADIUS)
RADIUS (Accounting Server)
Rolm Redwood 9722
SPIDER
Siemens Hicom, HiPath variants and Rolm CDR formats
All supported PBX systems

Note: Products and companies mentioned here are used only for definition and identification purposes and can be trademarks and/or registered trademarks of the respective companies.