Avaya (Customized Output Format Call Center)

This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.

Avaya Communication Manager 4.X

1. Change node-name ip and add a new entry that hosts our PBX Data Logger application.
2. Change ip-services add a new entry of CDR1, and fill out the rest of the values. If you go to page three, you may need to set the "Secure" or "Reliable" option to N.
3. Change system cdr and setup the link how you want it outputted.
4. Disable the switch for "Legacy" output.
5. Our software expects date in MMDDYY format if nothing else is specified explicitly.

Our software does not support Reliable Session Protocol. You need to select another protocol type in your PBX

Launch the Avaya Site Administration software and go to the "CDR Parameter Settings;" tab to configure the CDR format. Please have a look at a record length when you finish setup.

Execute the "change system-parameters special-applications" command to configure custom options. With this option enabled, the PBX will output a call duration with seconds and the full 4-difit year.

The following option allows you to create a unique ID for each call (UCID).

Create Universal Call ID (UCID) - set to Y
UCID Network Node ID - specify any unique value (for example, if you have five PBXs, you may use numbers 1..5).
Copy UCID - set to Y (use the same UCID for transit calls and conferences)

On the page 11, set the "Expert Agent Selection" parameter to Y.

On the page 13, set the "Send UCID to ASAI" parameter to Y.

Finally, execute the "save trans all" command.

Selecting the correct parser for 3COM NBX (XML, v6)

3COM NBX (XML, v6)

Data items

Description	Data type	Column name
Call time	datetime	CALL_TIME
Call duration (s)	integer	CALL_DURATION_S
Condition code	string	CALL_TYPE
Direction	string	DIRECTION
Call ID	string	FLAG3
Dialed phone	string	DIALED_PHONE
Caller phone	string	CALLER_PHONE
Extension	string	EXT
Access code dialed	string	FLAG1
Access code used	string	FLAG2
Trunk code	string	TRUNK
Auth code	string	AUTH
VDN extension number	string	ACC
FRL	string	FLAG6
Incoming circuit ID	string	FLAG4
Outgoing circuit ID	string	FLAG5
Flags (feature, Tsc, Res)	string	FLAG7
Feature flag	string	FEAT_FLAG
Tsc flag	string	TSC_FLAG
Res flag	string	RES_FLAG

Interested in reports for PBX usage?

We provide the PBX Reports utility, featuring a range of manual, scheduled, and email reports, a built-in web server, among other features. Implement your call accounting system for Avaya (Customized Output Format Call Center). Check our PBX Reports utility.

Want PBX call logs in a database?

This standard feature allows the logger to capture and export SMDR or CDR data in real-time directly to your database. Check our article about call logging to a database.

Avaya related connection settings

Avaya (Customized Output Format ACM 6.0+)
Avaya (Customized Output Format ACM 4.0+)
Avaya (Enhanced Unformatted Output Format ACM 4.0+)
Avaya (Expanded Output Format ACM 4.0+)

Quick jump to the connection settings for other PBXs or connection formats ↴

Note: Products and companies mentioned here are used only for definition and identification purposes and can be trademarks and/or registered trademarks of the respective companies.