Avaya (Customized Output Format Call Center). SMDR/CDR data format and connection settings

This data is being extracted with help of the "Advanced PBX Data Logger" software only. It may not applicable for other software titles.

Avaya Communication Manager 4.X

1. Change node-name ip and add a new entry that hosts our PBX Data Logger application.
2. Change ip-services add a new entry of CDR1, and fill out the rest of the values. If you go to page three, you may need to set the "Secure" or "Reliable" option to N.
3. Change system cdr and setup the link how you want it outputted.
4. Disable the switch for "Legacy" output.
5. Our software expects date in MMDDYY format if nothing else is specified explicitly.

Our software does not support Reliable Session Protocol. You need to select another protocol type in your PBX

Launch the Avaya Site Administration software and go to the "CDR Parameter Settings;" tab to configure the CDR format. Please have a look at a record length when you finish setup.

Customized CDR format

Execute the "change system-parameters special-applications" command to configure custom options. With this option enabled, the PBX will output a call duration with seconds and the full 4-difit year.

Call time length customization

The following option allows you to create a unique ID for each call (UCID).

  1. Create Universal Call ID (UCID) - set to Y
  2. UCID Network Node ID - specify any unique value (for example, if you have five PBXs, you may use numbers 1..5).
  3. Copy UCID - set to Y (use the same UCID for transit calls and conferences)

Enable universal call ID

On the page 11, set the "Expert Agent Selection" parameter to Y.

Expert agent selection option

On the page 13, set the "Send UCID to ASAI" parameter to Y.


Finally, execute the "save trans all" command.

Selecting the correct parser for Avaya (Customized Output Format Call Center)

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Avaya (Customized Output Format Call Center)

Avaya (Customized Output Format Call Center)

Data items

DescriptionData typeColumn name
Call timedatetimeCALL_TIME
Call duration (s)integerCALL_DURATION_S
Condition codestringCALL_TYPE
Call IDstringFLAG3
Dialed phonestringDIALED_PHONE
Caller phonestringCALLER_PHONE
Access code dialedstringFLAG1
Access code usedstringFLAG2
Trunk codestringTRUNK
Auth codestringAUTH
VDN extension numberstringACC
Incoming circuit IDstringFLAG4
Outgoing circuit IDstringFLAG5
Flags (feature, Tsc, Res)stringFLAG7
Feautre flagstringFEAT_FLAG
Tsc flagstringTSC_FLAG
Res flagstringRES_FLAG

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This standard feature allows the logger to capture and export SMDR or CDR data in real-time directly to your database.. Follow this link

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