Samsung OfficeServ 500 SMDR setup and CDR format

This page shows how to get call records out of the Samsung OfficeServ 500 into Advanced PBX Data Logger: the connection settings, the parser to select and the 13 fields the logger extracts for reports or a database. The settings apply to our logger; other call accounting software may expect a different configuration.

Quick facts

Samsung OfficeServ/iDCS programming codes

MMC830
IP Address - e.g. 192.168.01.20
Subnet Mask - usually 255.255.255.0 (same network)
LAN Gateway - e.g. 192.168.1.3
Card Reset - YES

MMC 829
[01]. SMDR - Destination set to PC (Port 5100)
[02]. UCD Report - Destination set to PC (Port 5101)
[06]. Periodic UCD - Destination set to PC (Port 5105)

then Update LAN - YES

MMC 725. Turn on all options except Page header

MMC 210
PERI UCD Report - On
PERI UCD SIO - Off

MMC 501. PERI UCD Report. Set to 03 sec


MMC 722. Assign ACD Group Supervisor key to keyset(s) and set up auto clearing of data at 23:59pm each night, and auto-printing every hour. (If you do not do this, then the Reports in ACD Supervisor will not work).

Samsung OfficeServ 7200,7300,7400 programming using the Installation Tool

Note: if your SMDR settings have the "Call index" option then you should set it to "Off".

Fig.1 SMDR settings

Fig.2 LAN settings

Compatible Samsung OfficeServ Systems

Also the PBX logger can work with:
Samsung DS-5038S OfficeServ PABX system

Configuring PBX Data Logger as a TCP client

Our software should work in the TCP client mode. It means that our software will initiate connection with the PBX and the PBX will work as a server. Add one or several PBX IP addresses here (the IP address of the Samsung OfficeServ). The port number should match the port that you have defined within the PBX (5100 in the example below).

1. Add a new configuration with the TCP data source (if you didn't it before).

2. Configure the TCP settings as shown below.

192.168.1.220

5100

192.168.1.220:5100

Selecting the correct parser for Samsung OfficeServ 500

Samsung OfficeServ 500

Samsung OfficeServ 500

Data items

Sample record

As delivered by the system; phone numbers, names and public addresses are masked.

  1 3313      7031 01/16 18:52:36 00:01:06 O  440xxxx                0.00       
  1 3313      7031 01/16 18:54:01 00:00:03 O  806xxxxxxxx            0.00       
  1 3308      7035 01/16 18:55:06 00:00:47 O  806xxxxxxxx            0.00       

Samsung programming software

Samsung OfficeServ systems are programmed with the OfficeServ Installation Tool; newer OfficeServ 7000 firmware also offers the web-based Device Manager. Both come from Samsung or your dealer, not from AGG Software. PBX Data Logger does not replace them: it receives the SMDR stream that their settings switch on.

Reports and a database

Once records arrive, the logger writes them to a text file or to any ODBC database in real time, or hands them to the PBX Reports utility for manual, scheduled and e-mailed reports with a built-in web server. See exporting call log data to a database for the database setup.

Related Samsung systems

Note: Products and companies mentioned here are used only for definition and identification purposes and can be trademarks and/or registered trademarks of the respective companies.