Avaya Merlin 1030, 3070 and Magix SMDR formats

Advanced PBX Data Logger includes 3 parsers for Avaya Merlin systems. This page gathers them in one place. For each system you will find how the call records reach the logger, the parser to select, and the 24 fields in total that these parsers extract for PBX Reports or a database. The settings apply to our logger; other call accounting software may expect a different configuration.

Systems on this page

• Avaya MERLIN 1030 · Serial or TCP, 8 fields
• Avaya MERLIN 3070 · Serial or TCP, 8 fields
• Avaya Merlin Magic · Serial or TCP, 8 fields

Connecting the logger

Add a data source in PBX Data Logger that matches the interface named in each section: RS232 for a serial SMDR port, TCP client when the PBX accepts connections, TCP server when the PBX pushes records to the logger, or FTP for systems that write CDR files. Then open Modules → Query Parse Filter → Data query, click Setup and select the parser named in the section. The general steps are shown on the SMDR listener page; every other supported system is listed on the supported PBX index.

Settings from the manufacturer's documentation

Taken from ATT-Merlin-Magix-SMDR, Veramark - Connectivity Guide, SMDR - some formats. Values are those stated in the documentation; confirm them against your firmware release.

Switching SMDR output on, as documented

1. Options -> SMDR -> Format -> select Basic SMDR or ISDN SMDR, then Enter.
2. Options -> SMDR -> Call Length -> set the SMDR minimum time in seconds (0-255; factory default 040).
3. Options -> SMDR -> Call Report -> select In/Out or Out Only for which calls SMDR records.
4. Options -> SMDR -> Auth Code -> choose whether Home Extension Number or Authorization Code is recorded in the account field.
5. Options -> SMDR -> UDP -> select Log Incoming/Outgoing or Log None to control whether private-network (tandem) trunk calls are recorded.

Record format notes

• Sample Merlin Legend SMDR line layout is 'C DATE TIME CALLED_NUMBER DUR. LINE STN. ACCOUNT', e.g. 'C 01/08/01 11:50 6126729000 00:00:46 804 230', with IN or IN* replacing the called number field for incoming calls.
• SMDR records are sent to the RS-232 SMDR jack on the control unit's processor module; they can print directly to a serial printer or feed a connected CAS/CAT call-accounting system or the MERLIN LEGEND Reporter PC application.

Avaya MERLIN 1030

Parser: Avaya MERLIN 1030
Connection: Serial printer port or LAN, whichever the system uses for SMDR output. The record layout identifies the format.
Fields extracted: 8

Avaya Merlin

PBX Limitations

100 records queue
15 digits for dialed numbers
CAS can't run in parallel with Merlin Legend Reporter (only one serial available)
inside calls are not recorded
on power failure the calls on PBX buffer are lost

Configuration

You must login as System Manager in order to change the following:

SMDR Calls Recorded on Call Report: Options → SMDr → Call Report>Selector In/Out → Enter → Back → Back
SMDR UDP Calls Recorded on Call Report: Options → SMDR → UDP → Select Log Incoming/Outgoing → Enter → Back → Back
SMDR Call Length: Options → SMDR → Call Length → Drop → 0 (seconds) → Enter → Back → Back
SMDR Call Report Format: Options → SMDR → Format → Select ISDN SMDR → Enter → Back → Back
SMDR Account Code Format: Options → SMDR → Auth Code → Select Authorization Code → Enter → Back → Back
SMDR Talk Time: Options → SMDR → TalkTime → Select Enable → Enter → Back → Back

Further information can be found in Avaya Merlin Reference Manual at pages: 758-773.

Data items: Avaya MERLIN 1030

Sample record

As delivered by the system; phone numbers, names and public addresses are masked.

C 01/18/07 10:48                 IN* 00:00:13   805  771                 
C 01/18/07 10:49                 IN* 00:00:06   824  501                 
C 01/18/07 10:49                 IN* 00:01:00   801  503                 

Avaya MERLIN 3070

Parser: Avaya MERLIN 3070
Connection: Serial printer port or LAN, whichever the system uses for SMDR output. The record layout identifies the format.
Fields extracted: 8

Avaya Merlin

PBX Limitations

100 records queue
15 digits for dialed numbers
CAS can't run in parallel with Merlin Legend Reporter (only one serial available)
inside calls are not recorded
on power failure the calls on PBX buffer are lost

Configuration

You must login as System Manager in order to change the following:

SMDR Calls Recorded on Call Report: Options → SMDr → Call Report>Selector In/Out → Enter → Back → Back
SMDR UDP Calls Recorded on Call Report: Options → SMDR → UDP → Select Log Incoming/Outgoing → Enter → Back → Back
SMDR Call Length: Options → SMDR → Call Length → Drop → 0 (seconds) → Enter → Back → Back
SMDR Call Report Format: Options → SMDR → Format → Select ISDN SMDR → Enter → Back → Back
SMDR Account Code Format: Options → SMDR → Auth Code → Select Authorization Code → Enter → Back → Back
SMDR Talk Time: Options → SMDR → TalkTime → Select Enable → Enter → Back → Back

Further information can be found in Avaya Merlin Reference Manual at pages: 758-773.

Data items: Avaya MERLIN 3070

Avaya Merlin Magic

Parser: Avaya Merlin Magic
Connection: Serial printer port or LAN, whichever the system uses for SMDR output. The record layout identifies the format.
Fields extracted: 8

Avaya Merlin

PBX Limitations

100 records queue
15 digits for dialed numbers
CAS can't run in parallel with Merlin Legend Reporter (only one serial available)
inside calls are not recorded
on power failure the calls on PBX buffer are lost

Configuration

You must login as System Manager in order to change the following:

SMDR Calls Recorded on Call Report: Options → SMDr → Call Report>Selector In/Out → Enter → Back → Back
SMDR UDP Calls Recorded on Call Report: Options → SMDR → UDP → Select Log Incoming/Outgoing → Enter → Back → Back
SMDR Call Length: Options → SMDR → Call Length → Drop → 0 (seconds) → Enter → Back → Back
SMDR Call Report Format: Options → SMDR → Format → Select ISDN SMDR → Enter → Back → Back
SMDR Account Code Format: Options → SMDR → Auth Code → Select Authorization Code → Enter → Back → Back
SMDR Talk Time: Options → SMDR → TalkTime → Select Enable → Enter → Back → Back

Further information can be found in Avaya Merlin Reference Manual at pages: 758-773.

Data items: Avaya Merlin Magic

Sample record

As delivered by the system; phone numbers, names and public addresses are masked.

C 01/06/09 11:02        181xxxxxxxx  00:00:16   825  251             5000      
C 01/06/09 11:02        150xxxxxxxx  00:00:27   823  241             1046      
C 01/06/09 11:02        161xxxxxxxx  00:00:35   824  239             1024      

Reports and a database

Once records arrive, the logger writes them to a text file or to any ODBC database in real time, or hands them to the PBX Reports utility for manual, scheduled and e-mailed reports with a built-in web server. See exporting call log data to a database for the database setup.

Related Avaya Merlin systems with their own setup pages

Note: Products and companies mentioned here are used only for definition and identification purposes and can be trademarks and/or registered trademarks of the respective companies.