Mitel SX 2000 SMDR setup and CDR format

This page shows how to get call records out of the Mitel SX 2000 into Advanced PBX Data Logger: the connection settings, the parser to select and the 27 fields the logger extracts for reports or a database. The settings apply to our logger; other call accounting software may expect a different configuration.

Quick facts

Item	Mitel SX 2000
Interface	Serial printer port or LAN, whichever the system uses for SMDR output. The record layout identifies the format.
Parser to select	Mitel SX 2000
Fields extracted	27
Other Mitel systems	Mitel SX-200D, CS-5000 and Inter-Tel SMDR formats

Settings from the manufacturer's documentation

Taken from Tracer-SMDR-Compatibility-Guide, SMDR - some formats. Values are those stated in the documentation; confirm them against your firmware release.

Setting	Documented value
trunk ID format	Trunk IDs are formatted as 'Tnnn'/'Tnnnn' or 'Xnnn'/'Xnnnn' (n = a number), both supported by the standard and extended SMDR formats.

Record format notes

The SX 2000 has separate SMDR formats with and without transfer-event records, and separate Standard and Extended (longer digit length) layouts; the Extended layout uses 4-digit trunk IDs (Tnnnn/Xnnnn) instead of 3.
If 'Internal SMDR' is enabled on the PBX, records are also generated for internal calls; if 'ACD SMDR' is enabled, the extension field is replaced by the Agent Login ID, and station-side recording is not supported in a free-seating environment.

Selecting the correct parser for Mitel SX 2000

Mitel SX 2000

Data items

Description	Data type	Column name
Flag 1	string	FLAG1
Call time	datetime	CALL_DATE
Call duration	datetime	CALL_DURATION
Call duration (s)	integer	CALL_DURATION_S
Calling party	string	FLAG3
Trunk	string	TRUNK
Extension	string	EXT
Direction	string	DIRECTION
Attendant answered or initiated the call	string	ATTENDANT
Time to answer	integer	TIME_ANSWER
Dialed phone	string	DIALED_PHONE
Call completion status	string	CALL_TYPE
Call flags	string	FLAG4
Called party	string	FLAG5
LDN called	string	LDN
Transfer flag	string	IS_TRANSFER
Transfer destination (3rd party)	string	FLAG7
Account code	string	ACC
Route optimization flag	string	ROUTE_OPTIMIZ
System identifier	string	SYS_ID
Autovon call priority level	string	CALL_PRIORITY_LEVEL
ANI	string	ANI
DNIS	string	DNIS
Call ID	string	FLAG6
Suite ID	string	SUITE_ID
Call sequence ID	string	CALL_SEQ_ID
Associated call ID	string	CALL_ID2

Sample record

As delivered by the system; phone numbers, names and public addresses are masked.

 06/05 11:58A 00:00:57 T009  000 5803                        5840X 4209
-06/05 11:54A 00:05:09 T010  000 5801                        5820X ATT1
-06/05 11:53A 00:06:01 T001  000 5801                        5825X ATT1

Reports and a database

Once records arrive, the logger writes them to a text file or to any ODBC database in real time, or hands them to the PBX Reports utility for manual, scheduled and e-mailed reports with a built-in web server. See exporting call log data to a database for the database setup.

Related Mitel systems

Mitel SX 200 EL
Mitel MiVoice Office 400
Mitel SX 200D
Multicom (Universal)
Mitel SX-200D, CS-5000 and Inter-Tel SMDR formats
All supported PBX systems

Note: Products and companies mentioned here are used only for definition and identification purposes and can be trademarks and/or registered trademarks of the respective companies.